CUSTOMER RELATIONSHIP MANAGEMENT
BSES
Powering Relationships, Digitally.
BSES supplies electricity to 70% of the city of Delhi, ensuring uninterrupted power supply 24X7. BSES sought to improve its customer service and online reputation. Futuready provided comprehensive customer relationship management across all online media, and improved brand communication through social media creatives, engaging videos, and creative marketing collateral. Our efforts helped BSES foster stronger connections with its audience, leading to improved brand visibility and a positive brand image.
SERVICES
Online Reputation Management
Social Media Campaigns
Marketing Collateral
Video Content
Amplifying Brand Voice
Futuready crafted a comprehensive social media strategy for BSES, a leading electricity provider. We designed deck calendars, creatives, and managed their online presence to strengthen brand voice and audience connection.
Engaging Content
Engaging social media content is key. We created videos and other creative assets to boost engagement across BSES's social media platforms.
Building Stronger Connections
The revamped social media strategy fosters deeper connections with BSES's audience, leading to improved brand visibility and reputation.
Impact
By implementing a holistic digital communications and customer relationship strategy designed by Futuready, BSES has fostered a more connected and engaged customer base. Additionally, its focus on innovation and continuous improvement in the digital space has markedly enhance customer experience, reinforcing BSES's commitment to excellence in delivering exceptional service and value to customers.